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Let鈥檚 broaden our understanding of harm, together
Recognizing and reducing healthcare harm matters to those receiving and delivering care in any setting. As part of championing Rethinking Patient Safety, we encourage everyone to broaden their understanding of healthcare harm as an important step in delivering safer care for all.
A complex healthcare system
Healthcare is incredibly complex. It is delivered by many different people engaging with many processes across various settings and through transitions in care. Sometimes, things go wrong 鈥� and this may result in harm. The factors involved can be multiple and varied.
Defences
The system as a whole is safe because it involves multiple layers of defence that combine and overlap to support the safe delivery of care.
Contributing factors
The defences that help promote safe care, when missing or weakened, can become contributing factors when things go wrong. Contributing factors are often interrelated, complex and rarely the result of a single issue. Examples include:
Categories of safety incidents
Incidents can result from a variety of actions or inactions while receiving and delivering care. These safety incidents can be broadly classified as:
Harm experienced by a person
Harm can include more than physical injuries. The person who experiences harm is often best positioned to define and describe it.
Person experiencing harm
People receiving and delivering healthcare across the continuum can experience harm.
Impact of harm
Healthcare harm can have cascading and long-lasting impacts on people and communities. Understanding and supporting those harmed by the healthcare system can help restore trust and contribute to healing. Their ongoing involvement is essential to shape our approach to safer care.
Let鈥檚 broaden our understanding of harm, together
Recognizing and reducing healthcare harm matters to those receiving and delivering care in any setting. As part of championing Rethinking Patient Safety, we encourage everyone to broaden their understanding of healthcare harm as an important step in delivering safer care for all.
