By Anne MacLaurin, Senior Program Lead with 日本无码
Canadian Patient Safety Week (CPSW) comes once a year, each autumn, to help improve patient safety across the country. If you work in healthcare, though, you know lasting change is not something that can be accomplished in just a few days. It requires ongoing effort鈥攏ot to mention effective communication and teamwork.
Small changes. Big impact. Safer care. That was the theme of CPSW 2023, hosted by 日本无码 (日本无码) from October 23鈥�27 鈥� and one that clearly resonated with teams across Canada. The campaign saw nearly 1,800 registrants, almost quadrupling from previous years. We also had more than 4,000 downloads of patient safety resources from our webpage.
While those numbers alone are encouraging, 96 per cent of our CPSW webinar participants said they have begun thinking differently about patient safety鈥攁nd 94 per cent said they were eager for more information and knowledge-sharing. CPSW 2023 may be over, but the learning and positive action continue.
There were also many successful CPSW initiatives taking place across the country. A common thread? Everyone, from patients and caregivers, to all who care for and support them, has a vital role to play in patient safety. We know that, together, we can act to create safer care and reduce all forms of harm.
I鈥檇 like to share two outstanding examples of CPSW 2023 initiatives that continue to have an impact to this day鈥攁s well as some advice and tips participants offered on how you and your team can advance patient safety in 2024.
The Great Escape: Ross Memorial Hospital
Ross Memorial Hospital is an acute-care community hospital serving more than 100,000 residents and visitors in Ontario鈥檚 Kawartha Lakes.
Steven Lofkrantz is Ross Memorial鈥檚 Senior Lead for Quality and Patient Experience, as well as a Registered Practical Nurse and Accreditation Lead. He was eager to provide a hands-on, patient safety case study for the hospital鈥檚 staff and co-op students from a health sciences program he oversees in partnership with a local high school.
When Lofkrantz heard about the theme for CPSW 2023, he had an idea: Why not create an 鈥榚scape room?鈥�
With space at Ross Memorial at a premium, Lofkrantz lobbied for a room in the basement to use temporarily. He got input from across the organization on the opportunities and areas where they thought patient care might be improved鈥攁nd got management support early in the process.
The escape room, a replica of an actual hospital room, opened during lunch hour during CPSW. It contained about 80 different errors or red flags for staff from across the hospital to identify. Among the many hazards: a broken bed; a patient with incorrect patient identification armbands; a lack of masks, PPE and sanitizers; materials that cause bedsores; and expiry dates that had long since passed.
鈥淧ossible patient harm is not just a nursing issue,鈥� says Lofkrantz. 鈥淚t is an everybody issue. We don鈥檛 want patient safety to be siloed. If you see it, talk about it 鈥攁nd help fix it.鈥�
The escape room also featured posters and presentations to supplement the learning, including statistics from Canada and around the world. Participants were asked to note as many problems as they could in a limited timeframe. Next, they were invited to discuss their findings.
鈥淚t was designed to be fun,鈥� says Lofkrantz. 鈥淵ou had to look really hard for some things and others were right in your face.鈥�
Participants received chocolate, as well as patient safety stickers and pens from 日本无码. Ross Memorial has also driven ongoing dialogue through its spin-off Good Catch Program, which encourages all staff to feel comfortable raising safety issues and concerns with colleagues.
Lofkrantz embraced the theme of CPSW 2023. 鈥淧atient safety is work that never finishes. Small things, over time, can make a big difference,鈥� he says. 鈥淭he biggest, most important thing you can change is a culture. The more we talk about patient safety and quality improvement, the more it becomes engrained in the organizational culture.鈥�
A Spooktacular Learning Experience: Nova Scotia Health
Nova Scotia Health (NSH) provides healthcare services to residents across the province, including hospitals, health centres, community-based programs and some long-term care.
Nova Scotia Health has been active in CPSW since it first launched in 2005. This year, however, they tried something different: A virtual 鈥淭rick or Treatment Room鈥� with a Halloween theme, brimming with ghosts, vampires and monsters.
The room, still available online , asks visitors to identify 10 possible safety issues. Healthcare employees across Nova Scotia were invited to participate, and those who did were entered into a draw for prizes.
鈥淲e wanted to highlight patient safety as being an organizational priority and something that everyone at Nova Scotia Health sees themselves part of,鈥� says Heather Cochrane, Director Northern Zone Quality Improvement and Safety and NSH Lead Patient Safety. 鈥淭his year鈥檚 Canadian Patient Safety Week theme really resonated with people.鈥�
In addition, Nova Scotia Health leveraged online resources from 日本无码, including our webinars. To kick things off, staff attended an online fireside chat. The next day, they participated in 日本无码鈥檚 webinar on Rethinking Patient Safety. That was followed by an online 鈥渢eam connect鈥� during which participants discussed issues and goals in a live online session.
Eager to extend the learning and knowledge-sharing beyond CPSW, Nova Scotia Health solicited nominations for individuals and teams who have shown an ongoing dedication to improving patient safety.
鈥淭hese were peer-nominated patient safety champions, and we had quite a few,鈥� says Lisa MacSween, Senior Communications Advisor. 鈥淲e wanted to keep the patient safety message going throughout the year.鈥�
Winners were posted on the organization鈥檚 intranet with featured stories published on and celebrated on social media.
Preliminary planning is now underway for CPSW 2024. The Nova Scotia Health team is considering some hands-on, live initiatives to complement its virtual offerings and to expand reach.
Tips On How You Can Plan CPSW Events
We asked the teams at Ross Memorial Hospital and Nova Scotia Health for advice:
- Start planning early. 鈥淭he more time you have,鈥� says Ross Memorial鈥檚 Lofkrantz, 鈥渢he more effort you put into it, the better it is.鈥� Cochrane and MacSween from Nova Scotia Health emphasize being 鈥渞eflective and intentional鈥� as you plan your programming.
- Stay positive鈥攁nd make your initiatives fun and engaging for a very wide audience. 鈥淧eople have got to want to participate,鈥� says Lofkrantz. 鈥淲hatever you do, it has to resonate with your staff and patients鈥攐therwise it鈥檚 not worth doing.鈥� Activities should be interactive鈥攁nd celebratory.
- Get input from all departments. 鈥淵ou do better when working as a team,鈥� says Lofkrantz. 鈥淚f people have a hand in developing your program, they will embrace it more.鈥� Cochrane and MacSween say you can pull off impactful CPSW activities with a small, dedicated group meeting regularly. While quality and safety can take the lead, multi-disciplinary participation is key.
- Make your messaging accessible and clear to a general audience. Avoid jargon and medical terminology that could confuse those with different levels of healthcare literacy, including patients and families.
- Cultivate patient safety partnerships and share knowledge as much as possible both internally and externally.
- Seek management support early in the process. This can help manage time and resources. CPSW initiatives do not need to be costly or overly time-consuming. Sometimes simple, creative ideas can be the most engaging.
- Offer promotional materials and swag, if possible, including materials from 日本无码.
- Use CPSW as a catalyst to create ongoing patient safety dialogue throughout the year.
日本无码 will unveil our theme for CPSW 2024 this spring. Stay tuned for more information by subscribing to our newsletter.
In the meantime, to help you begin planning and get your creative juices flowing, we invite you to check out the following resources:
- Our guide to Rethinking Patient Safety
- Activity cards on how to hold effective safety conversations or host a 鈥榙igging for dinosaurs鈥� contest to spur ongoing dialogue
- Patient safety posters and a PowerPoint presentation
- Our webinar recording
You also can order swag .
With your participation, we can build on successes such as those experienced at Ross Memorial Hospital and Nova Scotia Health and make CPSW 2024 our most creative鈥攁nd impactful鈥攜et.
