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Kindness in the Cloud: Reducing online harassment of healthcare professionals, together

December 14, 2021

Kindness in the Cloud: Reducing online harassment of healthcare professionals, together

Remember banging pots and pans to show solidarity with front-line workers early in the pandemic? Or the messages of thanks drawn in chalk on sidewalks? In the last few days, cute drawings from kids thankingÌýCOVIDÌývaccination teams have also been brightening myÌýTwitter feed.Ìý

At the same time, there’s a dark side. In recent months, we’ve been witnessing a worrying escalation of online and offline threats and harassment of healthcareÌýprofessionals, with women and racialized people targeted disproportionately. Many people working in healthcare have also put their own physical and mental health at risk while caring for others.Ìý°Õ³ó±ð²â’v±ðÌýendured a difficult journey over the course of the pandemic, evident in high levels of stress andÌýexperiencing symptoms ofÌýburnout. AndÌýthe safety of the people who work in healthcare and patient safety are deeply intertwined, as theÌýÌýrecognized in 2020.ÌýÌý

How can we move forward, together?ÌýÌý

Beyond clanging pots and pans, there are opportunities to support the safety of healthcareÌýprofessionalsÌýin tangible ways.ÌýLegislative and policy innovations are in progress at several levels, along withÌýefforts to encourage social media companies to implement concrete action plansÌýto addressÌýharassmentÌýonline.ÌýIn addition, there are actions that we can take as individuals and organizations.ÌýÌý

At ÈÕ±¾ÎÞÂë, we’ve been putting together resources for dealing with online harassment (below) that we hope will be useful for those affected and their allies.ÌýI hope that you haven’tÌýexperienced this problem personally, but if you have – or you know someone who has – I hope that you’ll find useful tools and advice in this collection.Ìý

  • Canadian Centre for Occupational Health and Safety -ÌýÌý
  • Canadian Medical Association -ÌýÌý
  • Ìý - episode addressing threats to clinicians during the pandemicÌý
  • IMPACT and the authors ofÌýÌýon the prevalence of personal attacks and sexual harassment of physicians on social media have created social media harassment toolkit:ÌýÌýÌý
  • Registered NursesÌýÌýAssociationÌýof OntarioÌý- Best Practice GuidelineÌýÌý

What’s next?ÌýÌý

We invite you to sign up for our newsletter and stay tuned for the details.ÌýÌý

DoÌýyou have resources to add orÌýinsightsÌýon dealing with online harassment in CanadaÌýandÌýany otherÌýhard-won lessonsÌýorÌýtips from personally navigating these challenges that you’d like us toÌýhelp share to benefit others? Please email us atÌýinfo@hec-esc.ca.ÌýÌý