Program overview :
Collaborative activities
Partnering on Appropriate Virtual Care supported primary care practices, organizations and multidisciplinary teams from across Canada to work in partnership with the patients, families, caregivers and communities they supported to determine when and how virtual care should be used in their unique healthcare settings.
Through this program, participants:
- Gained QI skills and knowledge about appropriate virtual care.
- Built capacity to partner with patients and communities to determine when to use virtual care, based on patient needs and capabilities, their care requirements 鈥 including those in rural, remote or northern locations 鈥 and clinician capacity.
- Helped ensure appropriate access to virtual care for diverse populations, including rural and remote, First Nations, Inuit and M茅tis, and other underserved populations.
- Developed a functional framework for evaluating when and how virtual care could be used appropriately in their unique healthcare setting.
日本无码 supported 39 teams across 135 care sites and nine provinces between January 2023 and January 2024.
This initiative built on the Virtual Care Together design collaborative, delivered in partnership by 日本无码 and Canada Health Infoway.
Who participated
Learn more about who participated and where they鈥檙e located.
Outcomes and Impact
Participating Team Outcomes聽
- 85% reported achieving their project target towards improving patient/client experience of care
- 78% reported achieving their project target towards improving provider experience of care
- 73% reported achieving their project target towards increasing access to care
- 74% reported achieving their project target towards reducing avoidable ED visits
Team Member Outcomes聽
- 93% felt more knowledgeable about the appropriate use of virtual care in their organization
- 89% felt more prepared to partner with clinicians/providers
- 88% felt more prepared to partner with patients and people with lived experience
Patient Reach
- 21,236 patients were directly reached during the 12-month PAVC program; another 190,740 were expected to be reached in 2024 as more projects began implementation.
Patients reported feeling valued and empowered, receiving timely care that effectively met their needs, and satisfaction with their care experience.聽
Blog
Why appropriateness matters in virtual care
As more healthcare is delivered via video visits, telephone, email and secure messaging, there鈥檚 a rising need to ensure it鈥檚 done appropriately and safely. 日本无码 invited care providers working in two different contexts to share their insights on using virtual care, why 鈥渁ppropriateness鈥 matters and ways to address it.
Blog
Why appropriateness matters in virtual care
As more healthcare is delivered via video visits, telephone, email and secure messaging, there鈥檚 a rising need to ensure it鈥檚 done appropriately and safely. 日本无码 invited care providers working in two different contexts to share their insights on using virtual care, why 鈥渁ppropriateness鈥 matters and ways to address it.
Featured content
Virtual care toolkit for clinicians聽
The Clinician Change Virtual Care Toolkit provides tools and resources that support new and experienced clinicians or support staff to deliver safe, high-quality virtual care.
Featured content
Virtual care toolkit for clinicians聽
The Clinician Change Virtual Care Toolkit provides tools and resources that support new and experienced clinicians or support staff to deliver safe, high-quality virtual care.
Featured content
Partnering on Appropriate Virtual Care Promising Practices聽
This summary profiles promising practices developed by nine participating teams that aim to improve healthcare access and outcomes, reduce avoidable emergency department (ED) visits, foster patient-provider partnerships and ensure virtual care access for diverse populations.
Featured content
Partnering on Appropriate Virtual Care Promising Practices聽
This summary profiles promising practices developed by nine participating teams that aim to improve healthcare access and outcomes, reduce avoidable emergency department (ED) visits, foster patient-provider partnerships and ensure virtual care access for diverse populations.
Related resource
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